Shop Policy for My French Box
Welcome to My French Box! We’re delighted to bring a taste of France to you through our carefully curated gift boxes and hampers. Please review our shop policies to ensure a smooth shopping experience.
Processing Time
Orders are typically processed within 2-5 business days. You will receive a confirmation email once your order has shipped.
Shipping
-
Shipping Options: We offer various shipping methods to cater to your needs. Please select your preferred option at checkout.
-
Delivery Times: Estimated delivery times may vary based on your location. We strive to meet these timelines but cannot guarantee delivery dates.
Returns and Exchanges
-
Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 5 Business days of receipt for a replacement or refund.
-
Non-Returnable Items: Due to the nature of our products, we cannot accept returns on opened or perishable items.
Payment Methods
We accept major credit cards, PayPal, and other secure payment options. Your payment information is processed securely
Privacy Policy
Customer Information: We respect your privacy and are committed to protecting your personal information. We do not share your data with third parties without your consent.
Customer Service
Contact Us: For questions or concerns, please reach out to us at myfrenchbox.au@hotmail.com or through our contact form. We aim to respond within 24-48 business hours.
Changes to Policy
Policy Updates: We may update our shop policies from time to time. Any changes will be posted on this page, so please check back regularly.